Terms and contiditons


1. Scope
The following general terms and conditions of EMPRENDIMIENTOS HOSTELEROS VALENCIA (hereinafter, „EHV“ or „The Holder“), are applicable to your order or reservation in the version in force at the time of contracting the service.

The terms and conditions apply exclusively to contracts made through the Internet portal and shall comply with the provisions of current legislation and, in particular, with Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.


2. Identification of the Holder
– Identity or tax identification number: B-98331887.
– Residence or address: Avenida Instituto Obrero, 20 – 46013, Valencia (SPAIN).
– E-mail address of the Holder: manager@oliveirarooms.com.
– Holder’s contact telephone number: +34 963 815 339.
– Registration details in the Mercantile Register: Mercantile Register of Valencia, Volume 9318, Folio 36, Page V-143460.

The address for the purpose of claims will correspond to the address indicated as the Holder’s address.


3. Object
The present general contracting conditions (hereinafter, the „Conditions“) regulate the contracting of the services offered through the EHV Website as well as the rights and obligations of the parties, derived from the service provision operations agreed between them, more specifically, the booking of rooms, as well as reception and catering services.


4. Registration on the Website by Users / Customers.

Registration on the Website must be carried out by persons of legal age. By creating a Client or User account, or by contracting any service, the User agrees to be responsible for the data he/she submits and the services he/she offers, which shall not be offensive or contradict applicable legislation.

Such data shall be kept up to date, and the User shall ensure the security of his/her Client / User account and access credentials, and shall be solely responsible for the activities carried out through his/her account.

Of course, the User shall not use or impersonate another person’s account or provide false information through his/her account in order to mislead. Any such conduct shall entitle the Owner to terminate your account, without prejudice to any legal action it deems appropriate.

Any unauthorised use of your account must be immediately notified to EHV by the User.


5. Contracting the service
The contracting of a service through the EHV Website implies the acceptance by the Client / User of all the conditions stipulated in the present document.

When the Client / User contracts a service or makes a reservation, and closes an agreement with EHV, the price and conditions will be indicated in advance before any payment is made.

To obtain any clarification, make a complaint or if any incident arises in relation to their service, the Client / User can contact the Holder at the following e-mail address manager@oliveirarooms.com.


6. Recruitment process

6.1. Reservations.
EHV offers both hotel room reservations and restaurant table reservations.
Once the reservation has been made, the client will receive a confirmation with the details of the reservation, prices, cancellation conditions and other relevant information, at the e-mail address provided when making the reservation.

Check-in and check-out times will be specified at the time of booking and may vary according to availability. Additional charges may apply for unscheduled late departures.

Once you have made your booking online on the EHV website, you will receive a booking confirmation with full details of the booking, contract, rates, cancellation policy and any other relevant information.
In order to contract the services offered by EHV, you must fill in the fields with the required data and accept the present Terms and Conditions. This acceptance will signify the express, full and unreserved conformity with the totality of the general conditions set out in the version published by EHV and which will bind both parties.

EHV will ensure that all services offered have the legal coverage, quality guarantees and, where appropriate, the corresponding insurance.

To make payments for services, EHV may use third party providers such as payment gateways and other transaction processors. Each has its own conditions and policies. All transactions will be made through secure payment platforms and with full guarantee of confidentiality of your data.


7. Prices
The prices of the products / services are those indicated at all times on the Website.


8. Price errors
If it is detected that there has been an error in the introduction of the price after the purchase by the Client, EHV must inform the Client as soon as possible of the incident, and offer him/her the option of cancellation or maintenance under the correct conditions.

The automatic confirmation remission does not validate erroneous price conditions. In case of cancellation, any amount paid by the Client will be refunded.

The final price will be the price in force in the advertisement at the time of booking, without prejudice to any updates that may occur.

The Holder makes every effort within its means to provide accurate information without typographical errors on its website.


9. Other expenses
If there are any additional costs for the service, they will be communicated to the Client and itemised in the final price prior to payment for the service contract.


10. Right of withdrawal
Pursuant to Article 103. l) of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users, the right of withdrawal shall not apply to contracts that refer to the provision of accommodation services for purposes other than the provision of housing, food or services related to leisure activities, if the contracts provide for a specific date or period of execution; therefore, if the User unilaterally terminates the contract, he/she shall not be entitled to a refund of the amount paid for the reservation, without prejudice to the fact that EHV may voluntarily offer free cancellation or the option to modify his/her reservation for other dates.

Where applicable, the amount and method of refund of payments during the term of the contract, in the event of termination or breach of the contract, shall be paid as agreed by the parties, without such refund having to be made compulsorily through the Website.


11. Duration of the contract
The duration of the contract shall be subject to the duration agreement established by the parties, although in general it shall extend to the period of time between the reservation of the room or service and the end of your stay in the place where you have booked.

12. Obligations of the Users
All Clients or Users of EHV must make a correct use of our Web Page, as well as of our facilities, making themselves solely responsible for the possible damages that may be caused to EHV or to third parties due to their lack of diligence or fraudulent actions. Parents shall also be responsible for supervising their children at all times, exonerating EHV from any liability for accidents or damage caused by unsupervised children.

By means of the present conditions, the Client / User accepts responsibility for the truthfulness and accuracy of the data and information provided to us as a result of the online service contract.

EHV reserves the right to restrict or refuse the provision of a service to the Client / User in the event that it becomes aware that said Client / User has breached the contracting conditions, the general conditions of use of the Website, the privacy policy, as well as any other particular condition that may be agreed.


13. Disclaimer of Liability
EHV shall not be liable for the misuse carried out by the Clients / Users registered on the Website. In this respect, damage caused to third parties of any kind, loss, theft or damage to guests‘ property, whether in the rooms, in the restaurants, in the common areas or in the car parks, shall not be the responsibility of EHV. Guests are also responsible for their personal belongings.

EHV is not liable in situations beyond its control, such as strikes, natural disasters or technical breakdowns, which may cause disruption or cancellation of reservations.

EHV is also not responsible for any illegal activities that may be carried out through the Website, and Clients must respect the rules of the establishment, including the rules of conduct. Any inappropriate, violent, disruptive or illegal behaviour may result in expulsion from the establishment without refund.


14. Industrial and Intellectual Property
The products or services that we provide for booking through our Website are subject to copyright. In addition, those logos, trademarks, texts, icons and other content subject to industrial and intellectual property rights are protected by the laws in force and applicable to the matter. The Holder has obtained the authorisation of the holder of these rights to make use of these contents or materials.


15. Resolution of conflicts
Any conflicts that may arise between the Client / User and EHV as a consequence of a breach of the contracting conditions will be governed by the provisions of the legislation in force, being applicable the rules of the Spanish Legal System.

If any of the present terms are considered null and void or inapplicable, such provision shall be deemed not to have been made and shall not affect the validity of the rest of the provisions.

We inform you that there is a European platform for online out-of-court settlement of disputes relating to contractual obligations arising from contracts of sale or service contracts concluded online between a consumer and a trader resident in the European Union, through the intervention of an alternative dispute resolution entity.

In the event of a dispute or breach of contract, you can file a complaint online on the portal set up for this purpose by accessing this platform here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES.